Privacy Policy
Your privacy matters to us
Last Updated: October 26, 2025
At Xtremery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PC repair and web design services or visit our website.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit a contact form or service request
- Schedule a PC repair appointment
- Request a web design quote
- Subscribe to our newsletter or blog updates
- Create an account on our website
This information may include:
- Name and contact information (email address, phone number)
- Address (for on-site PC repair services)
- Device information (for PC repair diagnostics)
- Payment information (processed securely through third-party payment processors)
- Business information (for web design clients)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide PC repair and web design services
- Communicate with you about your service requests
- Send appointment reminders and service updates
- Process payments and maintain transaction records
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and enhance security
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
- Payment processors (Stripe) for secure payment handling
- Email service providers for communications
- Website hosting and analytics services (Vercel, Google Analytics)
- CMS providers (Sanity) for content management
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Security measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Limited employee access to personal information
- Secure data storage and backup procedures
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand site usage (Google Analytics, Vercel Analytics)
- Performance Cookies: Monitor site performance and speed
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your data to another service
- Object: Object to certain processing of your information
To exercise these rights, please contact us at hunter@xtremery.com
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.
Typical retention periods:
- Service records: 3-7 years (for warranty and legal purposes)
- Marketing communications: Until you opt-out
- Website analytics: 26 months (Google Analytics default)
- Payment information: Retained by payment processor per PCI requirements
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Questions About Your Privacy?
We're here to help. Reach out anytime with privacy concerns or data requests.